*PLEASE NOTE THAT TO HAVE YOUR FILES
TRANSFERRED IN A TIMELY MANNER IT IS
IMPORTANT FOR YOU TO FOLLOW THESE
INSTRUCTIONS. ALL COMMUNICATION FOR
MOVING YOUR WEB SITE FILES AND
CHANGES TO YOUR DNS SETTINGS ARE
CONDUCTED THROUGH SUPPORT TICKETS
WITH OUR SUPPORT DEPARTMENT**
We are able to move your web site
files and databases free of charge!
TRANSFERRING YOUR WEB SITE FILES To
In order for us to transfer your web
site files and emails from your
current web hosting provider we will
need the login information for your
current web host.
Here are the steps you need to take.
First make sure that your control
panel logins are working.
Submit a support ticket through the
Support section of our website with
the subject line (Please transfer my
web site files) and in that email
you will need to list your current
web hosting provider as well as
where you login for your current web
hosting provider and you will need
to supply us with the username and
password for your control panel area
for your old web host.
Our customer service representatives
will get to your request and will
update your ticket within 24-48
hours. Delays may be caused by slow
upload speed by your current web
hosting provider. One of our
representatives will reply to your
ticket once we have completed the
web site file transfer.
CHANGING YOUR DNS SETTINGS:
Our representatives can (in addition
to moving your web site files over)
change your domain name server
settings (DNS) so that your domain
name will be pointed to our servers.
**PLEASE NOTE** Please do not change
your DNS settings nor request to
have your DNS changed to our servers
until your web site files and emails
have been uploaded by you or by one
of our representatives to our
servers otherwise it will cause your
web site to go down.
Here are the steps you will need to
take to have your DNS settings
changed by us:
Step 1. Confirm you have a login
username and password to manage your
domain name. This is different than
your web site files – most web
hosting companies use partner
registrars to register their clients
domain names, if your domain name
was registered by your web hosting
company or transferred to your web
hosting company that you are
currently with please confirm with
them that you have direct access to
manage that domain name. If you do
not have direct access to manage
your domain name you will need to
contact your web hosting company to
have them change your DNS.
Step 2. Once you have confirmed that
you have the administrative login
capability to change your DNS with
your domain name registrar please
email that information to us in a
reply to the email confirmation we
send you about having moved all of
your web site files over to our
servers. Please include the login
area url as well as the username and
password to go in and administrate
your domain name’s DNS settings.
If you have any questions you can
update your support ticket at any
Switching Hosts Made Easy!
Submit Support Ticket
Migration Including Website and